Business
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4 min read
Price the outcome, not the hours
Hourly rates punish speed and hide risk. Here is how I moved to fixed prices, and what it changed.

For my first two years as an independent designer I sold hours. It felt fair. It was also a quiet disaster, because the better I got, the less I earned for the same result.
An hourly rate tells the client one thing: time is the product. It invites them to manage my calendar instead of the outcome. Every call becomes a cost. Every good shortcut becomes a discount.
What a fixed price says
A fixed price tied to a clear result says something different. It says I know what this takes, I carry the risk if I am wrong, and you can plan around it. My product design work now starts at $18,000 for a defined scope, and brand identity at $9,500. Both numbers are on my site.
Publishing a price filters out more bad projects than any contact form question.
Publishing prices was the uncomfortable part. I expected fewer enquiries. I got fewer, and better ones. People who write now have already decided the range works for them, so the first call is about the problem.
How I scope a fixed price
A fixed price only works when the scope is honest. I write it as outcomes a client can check, never as a list of deliverables alone.
One sentence on the result the business wants, with a number where possible.
What is included, in plain language, and what is not.
Two review rounds per stage, with dates.
A rule for change: new goals mean a new, separate price.

A scope fits on one page. If it does not, the project is not understood yet.
The last rule matters most. Scope creep is rarely bad faith. It is usually a client learning what they need, which is healthy. A clear rule lets that happen without resentment on either side.
Since the change, my projects run shorter and my clients are calmer. Nobody counts hours. We count whether checkout time went down, whether the launch date held, whether the team can maintain what I leave behind. That is the work they were paying for all along.
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Ottilie Rask
Independent product and brand designer, Lisbon
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